Frequently Asked Questions
Practical answers, in the same calm voice we use on every journey.
- What is LEED?
- LEED is a Saudi private mobility brand that manages chauffeur-led journeys with precision, discretion, active preparation, and refined Saudi hospitality.
- How is LEED different from premium ride-hailing?
- LEED is built around controlled service standards, certified chauffeurs, defined vehicle expectations, private relationships, active itinerary management, and accountable recovery. It is private mobility, not a marketplace ride category.
- How far in advance should I book?
- Advance booking is recommended so LEED can secure the appropriate vehicle, chauffeur, and operational plan. On-demand requests may be considered subject to confirmed availability. We recommend at least 24 hours' notice for standard journeys.
- When is my journey confirmed?
- A request becomes confirmed only when LEED has secured the vehicle, chauffeur, timing, and operating capacity and issued an official confirmation.
- Which vehicles does LEED provide?
- Vehicle direction includes Mercedes-Benz S-Class for Signature, Mercedes-Maybach S-Class and long-wheelbase Range Rover for Reserve, and Mercedes-Benz V-Class for Grand, together with other approved vehicles. Specific models remain subject to confirmed availability.
- Can LEED accommodate families and children?
- Yes. LEED Grand is designed for families and groups, and child-seat or other family requirements can be prepared when requested in advance and confirmed.
- Does LEED support private aviation?
- Yes. LEED Aviation coordinates private-aviation ground mobility, including flight awareness, FBO communication, aircraft-to-vehicle handover, baggage planning, and appropriate passenger protocol.
- Can LEED coordinate multiple vehicles or delegations?
- Yes. LEED Protocol is designed for official, diplomatic, delegation, roadshow, conference, event, and other complex movements requiring coordinated vehicles and operational oversight.
- How does LEED protect privacy?
- Privacy is part of the operating system: controlled profile access, need-to-know communication, no passenger photography or social references, no discussion of previous clients, and clear data-handling procedures.
- Can I request a preferred chauffeur or cabin setup?
- You may share your preferences when requesting the journey. LEED will apply approved preferences where possible, subject to availability, safety, and operating conditions.
- What happens if plans change?
- Contact LEED as soon as possible. Our operations team will review the change, protect the journey where possible, confirm any revised arrangement, and communicate only what you need to know.
- What is LEED Corporate?
- LEED Corporate provides long-term chauffeur programmes for recurring business and executive mobility, with coordinated booking, service oversight, and account support under agreed terms.